Policy and Refunds

All of our products are made to order and fulfilled by trusted third-party print providers, primarily Gelato. This allows us to offer a wide range of high-quality, custom-printed items that are produced and shipped from facilities close to you, reducing both cost and environmental impact.

To give you more variety in products and styles, some items—such as hats and select accessories—may be fulfilled by other reputable print-on-demand partners. While we do our best to maintain consistent quality and service, refund and return policies may vary slightly depending on the provider. Regardless of the fulfillment partner, we are always here to help and will do everything we can to resolve any issues that arise with your order.

Please note that because each product is custom made specifically for you, we are unable to accept returns or offer refunds for reasons such as change of mind, ordering the wrong size, or other non-quality-related issues. We kindly ask that you double-check your order details—including sizes, colors, and shipping information—before placing your order.

That said, customer satisfaction is very important to us. If your item arrives damaged, defective, or with a print error, please contact us within 14 days of receiving your order. In such cases, we will work with the appropriate print partner to provide a replacement or refund in line with their policies. To process a claim, we may require clear photos of the item and the issue.

Thank you for understanding and supporting a small business using sustainable, print-on-demand practices.